FAQ

broken jewelry

unfortunately i do not offer free repairs anymore but if you send me a photo of your broken jewelry and your order number on instagram (@aubaie) i will send you store credit equal to the price of the piece.

return policy

if you would like to return an item of jewelry, please shoot me a DM on Instagram (@aubaie) stating your ORDER NUMBER and reason for return, and I will get back to you as soon as possible with further information. you may return an item within 30 days of purchase.

commission info

the best way to arrange a commission is by sending me a message on Instagram (@aubaie) stating the type of jewelry you want and types/colors of beads, stones, hardware, etc. as specifically as you can. i will not copy another artist's work, but it can be helpful for you to send me inspiration photos of similar jewelry you're interested in if there's a particular vibe or aesthetic you want me to go for. please expect 4-6 weeks for a completed commission. price range depends on materials used and intricacy of the design but i'm willing to work with you based on your budget!